Bug Reports

My bug is ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Bug report with Screenshots

    I have a bug to report, but it's hard to explain the bug properly without sending over some screenshots, files, etc. How to send these over?

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • I don't get a cfg file when I export to Cryengine 2. I've tried different versions of Sketchup and rc and I get no errors.

      I've tried Sketchup 2014-2016 and a bunch of different rc folders from different versions of Cryengine 2 and 3, however I can't get any model to export. I have no problem exporting to Cryengine 3 with any version of Sketchup.

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Admin →
      • exporting layer to ce5 pb

        .lyr Case sensitivity issue exporting to ce5 (BlaBla.cgf > blabla.cgf)

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Missing faces in Unity.

            Some of my objects when exported to Unity3d have some faces missing. They are not flipped. They are missing completely.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Models doesn't appear in cryengine3 game SDK

              When I export to cryengine, in the editor the models and layers appear, but not in the game, even the collision is enable (invisible objects).

              So, when I walk through my map, the buildings are mostly invisible...

              9 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Admin →
              • ImageMagick problem with SketchUp for Mac

                Running Mac OS X Yosemite. I think I installed ImageMagick properly, but I keep getting the error when I try to export from Sketchup: "ImageMagick does not appear to be referenced in your preferences properly."

                Then it asks me for a path for the convert.exe file. Can't find the file anywhere. Any advice? May thanks...

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • 1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • PlayUp Unity and U/V

                    Playup is pretty darn cool. Well done. I am using it to try and import a pretty tasty size architectural project into unity. I have a couple of stumbling blocks:
                    1. UV coords on PlayUp objects.
                    In unity, I cannot bake using the lightmapper as every playup object reports a UV error. If not every, an awful lot of them!

                    2. Materials.
                    I'm sensing this maybe related, but on some objects, the materials do not show. I know the normals are ok...I'm guessing its related to the UV coords. No matter what material I apply to these objects, they don't…

                    2 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • playup/unity doesn't handle objects with a " in their name.

                      I have sketchup objects with a " in their name. Unity errors as a result. I think the " needs to have a double quote for it to work?

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Admin →
                      • How to uninstall PlayUp from unity editor?

                        I'm having problems. How can I remove Playup from Unity? I've removed the Playup scripts folder, but the menu item remains.
                        Thank you.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Admin →
                        • PlayUp doesen't export every textures

                          Hello,
                          the PlayUp plugin doesn't export the color textures (Yes, I updated to 1.0.1). Same for Master Material or not.

                          6 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • CryEngine 3.5.7 Exporting Level Makes Components Appear in Random Places

                            So I've built a model with 197 different components, however when I export as a level, some of the components spawn in reandom locations. For example, in the building I exported the wall is made of four different components, yet those components appear rotated on both the Z and X-axis. This also goes for the windows on that wall, but one half of the windows (french-door type) will stay in the correct position while the other half is rotated and moved randomly, but also the decorative supports of the window that was rotated will stay in the correct position but…

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Admin →
                            • PlayUp doesn't export .cgf file with CryEngine 3.5.6 or higher...

                              If i use the Crytek Maya exporter everything is fine. But when I try to export from SketchUp via PlayUp-Tools to CryEngine 3.5.6 or 3.5.7 no .cgf-file is generated...

                              20 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Textures are coming in as Resource Compiler Error

                                If i try to import by layers using the export level function all of the textures are cyan with "resource compiler error" then if I open up the material editor in cryengine3 and manually change the diffuse, nothing happens.

                                Any Ideas?

                                I'm using sketchup 8, and no matter what the complexity of the model I receive the same issue...right now I'm just trying to import a box into cryengine.

                                14 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • Playup and Cryengine 3 Issues

                                  Everything seems to run smooth after alot of debugging.. now when i export model via SU8 using Playuptool to CryEngine 3, textures become corrupt when they enter the levels/texture folder or the Objects/TEMP/texture folder.. i tried to open those files in photoshop and they wont open.. if i delete all materials and from sketchup export and then try to open in photoshop.. all seems to work
                                  anyone having issues with the image being corrupt and cryengine 3 stating it cant be found??

                                  THis is the final stage to the puzzle.. 3dmax is just tooo complex for materials..

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Admin →
                                  • Sketchup component scaling

                                    This is really a fantastic tool, and it works great with sketchup. I especially like the level export feature to export very complex objects to Unity. However, in the process components often are not recognized as being the same size and for each size a new object is created (e.g. object_99_100_100). I don't know whether this really is a bug or a desired result, but would it not be possible to create exactly one object per component definition and apply the scale in Unity? If not, then is there at least a possibility that the scaling gets detected correctly, if…

                                    4 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • PlayUP not export in .cgf system windows7-64bit and sketchup2013

                                      the terminal does not open and the file is only .dae

                                      9 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • 9 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • PlayUp tool doesn't export a .cgf files

                                          PlayUp tool doesn't export a .cgf files when the models have less than one hundred polys (the primitives exporting corectly anyway)

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          • Don't see your idea?

                                          Bug Reports

                                          Feedback and Knowledge Base