Bug Reports

My bug is ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. PlayUp doesn't export .cgf file with CryEngine 3.5.6 or higher...

    If i use the Crytek Maya exporter everything is fine. But when I try to export from SketchUp via PlayUp-Tools to CryEngine 3.5.6 or 3.5.7 no .cgf-file is generated...

    20 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. Textures are coming in as Resource Compiler Error

    If i try to import by layers using the export level function all of the textures are cyan with "resource compiler error" then if I open up the material editor in cryengine3 and manually change the diffuse, nothing happens.

    Any Ideas?

    I'm using sketchup 8, and no matter what the complexity of the model I receive the same issue...right now I'm just trying to import a box into cryengine.

    14 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  3. Problem with Playup - Unreal

    When exporting a grouped objects from sketchup playup, an fbx is generated. if we do not select "Combining Meshes" while importing the fbx into Unreal, the import will result in multiple small objects with different names, like Kitchen_mesh10, Kitchen_mesh11, Kitchen_mesh12.......etc. The xml file will not work because it will show an error saying "You are missing the asset called Kitchen_mesh.fbx. Please ensure that you have imported all of the fbx assets......."
    However it works fine when "Combining Meshes", because it only generates a single Kitchen_mesh.fbx. But the whole point is we want to split the fbx into multiple pieces for…

    13 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

  4. The Preferences Window Will Not Close

    I added the plug-in successfully and started SketchUp 8. The plug-in shows up. All is good. I went to the plug-ins menu and selected PlayUp -> Preferences... I selected CryEngine3 as my Current Engine, then updated the RC path and Model Export Path. I clicked Save and Exit. I got a popup that stated my changes would be saved. I clicked OK, then got the next message pop-up that said the changes were saved. Then the preferences window re-appeared. I clicked, Exit W/O Saving -> Nothing happened. I clicked the "X" in the top right corner -> Nothing happened. I…

    11 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. playuptools do not generate .cgf with latest rc.exe and sketchup 8. with the old versions of rc.exe it works.

    9 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. PlayUP not export in .cgf system windows7-64bit and sketchup2013

    the terminal does not open and the file is only .dae

    9 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  7. Models doesn't appear in cryengine3 game SDK

    When I export to cryengine, in the editor the models and layers appear, but not in the game, even the collision is enable (invisible objects).

    So, when I walk through my map, the buildings are mostly invisible...

    9 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  8. Playup doesn't work with sketchup 2013. On click export selected geometry, just create .dae. With Sketchup 8 it works fine

    7 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. PlayUp keeps exporting .dae instead .fbx

    Sketchup 2016, newest Playup + plugin versions (I installed them just now for first time). UE4 4.12.0, selected ue4 + fbx in sketchup plugin settings, yet it keeps exporting to .dae format instead .fbx. Restarting sketchup doesn't help.

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

  10. Playup and Cryengine 3 Issues

    Everything seems to run smooth after alot of debugging.. now when i export model via SU8 using Playuptool to CryEngine 3, textures become corrupt when they enter the levels/texture folder or the Objects/TEMP/texture folder.. i tried to open those files in photoshop and they wont open.. if i delete all materials and from sketchup export and then try to open in photoshop.. all seems to work
    anyone having issues with the image being corrupt and cryengine 3 stating it cant be found??

    THis is the final stage to the puzzle.. 3dmax is just tooo complex for materials..

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  11. NOT EXPORT FBX file

    6 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  12. PlayUp doesen't export every textures

    Hello,
    the PlayUp plugin doesn't export the color textures (Yes, I updated to 1.0.1). Same for Master Material or not.

    7 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  13. Playup doesn't export to Cryengine 3 right

    Well basically when I try to convert Sketchup files I plan on using for an animation in Cryengine 3, I keep getting .dae and .mtl files and not .cfg files. I also know I have everything set up right in Playup tools/Sketchup.

    5 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

  14. Collada (*.dae) instead of Geometry File (*.cgf) will be exported

    Even with the newest PlayUp version (0.9.9.1) I only get Collada files so I can't open them in Cryengine. Also to SketchUp it does not work so I have to export them as *.fbx file. Result: PlayUp doesn't make any sense.

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

  15. Sketchup component scaling

    This is really a fantastic tool, and it works great with sketchup. I especially like the level export feature to export very complex objects to Unity. However, in the process components often are not recognized as being the same size and for each size a new object is created (e.g. object_99_100_100). I don't know whether this really is a bug or a desired result, but would it not be possible to create exactly one object per component definition and apply the scale in Unity? If not, then is there at least a possibility that the scaling gets detected correctly, if…

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  16. exporting level, turns all components into materialless balls

    layer, doesnt have the right file locations for any of my models or objects

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  17. Reimporting a mesh doesn't appear in Unreal

    When I made some changes in my sketchup model, export to fbx meshes with playup tools. Try to reimport for example a changed window, popup shows up; "succesfully reimported" but the window won't update. Is this a bug or what is the best way to reimport changed fbx meshes?

    4 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  18. Bug report with Screenshots

    I have a bug to report, but it's hard to explain the bug properly without sending over some screenshots, files, etc. How to send these over?

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  19. PlayUp 2.1 level importer does not correctly rotate some meshes for Unity

    Here are before export and after import screenshots which speak for themselves.

    Level prior to export: http://i.imgur.com/MBmL8a4.png
    Level exported from SketchUp with right click on level file and select Import level via PlayUp showing multiple incorrect mesh rotations: http://i.imgur.com/8XpCqPL.png

    a copy of the .skp file is here, minus textures: https://dl.dropboxusercontent.com/u/63477/VanguardExportTrimmed.skp
    a copy of the generated level file is here: https://dl.dropboxusercontent.com/u/63477/VanguardExportTrimmed.lvl

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    started  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  20. playup export - nothing happens

    i've downloaded sketchup, installed the playup plugin and set up the rc and export path, then i tried to export an example model and it worked perfectly.

    then made my own model and tried to export it with playup but nothing happened. i also tried it with the same example model like the first time and some other downloaded models but there's just that box that says "do you wish to overwrite any pre-existing material files?" and it makes no difference if i click yes or no after that just nothing happens and there are no new files in my…

    3 votes
    Vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Bug Reports

Feedback and Knowledge Base

(thinking…)