Bug Reports

My bug is ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. XML not working regardless of what I do.

    I have tried everything to get my XML file to work. I get the following message no matter what I do - combine meshes, don't combine meshes, export my SketchUp file as one, export my SketchUp file as separate pieces - see message below:

    You are missing the asset called "OuterShell.fbx". Please ensure you have imported all of the FBX assets for this level from "D:/Users/cathb/Documents/LA0676/LA0676.InteriorsLayout1/" into the Content Browser directory "Contents/PlayUp/" before placing them in your level. For help, visit PlayUpTools.com.

    I have no idea what is going on and I'm confused. I need to figure this out quickly…

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Set up PlayUp for fbx but exporting dae

      Currently trying to export to Unreal Engine and I'm following all the settings that PlayUp recommends and while ti worked yesterday it's now exporting dae files while also stating that it's making an fbx file. What on earth is going on?

      I'm trying figure out how to work out how the program needs to work with the others that I use - Photoshop, Unreal, et al. If I can't in the next 28 days, then I'm going to have to look elsewhere out of sheer necessity - something I don't want to do when there is program apparently very able…

      3 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • 1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Admin →
        • 5 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Not all DAE are converted to FBX

            I used the Sketchup export plugin and it ran successfully. The dialogue at the end notified me that 2,952 items had been successfully exported. The ruby console and the log files confirmed that everything had been exported successfully. I then imported the FBX files into Unreal and ran the UE4 plugin and it notified me that I was missing an FBX file. After some examination I found I had 2,950 FBX files, and 2,952 DAE files - meaning two of my DAE files had not successfully converted to DAE.

            2 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • 5000 Dialogue boxes in UE4

              I am working with some massive Sketchup files which export to over 2500 fbx files and 9000 components. I forgot to copy the FBX files into UE4 content browser and now either have to click through thousands and thousands of dialogue boxes or force quit Unreal. Neither of which is very practical for the end user.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • 1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Reimport doesnt work

                  When i reimport my models from sketchup (2016) to ue4 (4.14), the scale is messed up, and the placement of the models is forgotten. How do I reimport in order to keep the scale right, and the scene put together in the right way.
                  When I import the model for the first time, everything is just as it should be :-)

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Texture export issues (bad paths given in .dae or.fbx files)

                    I use Win 10 64.
                    I both installed VC++ Redistributable (x86) and (x64) in order to making TextureConverter.exe working...even if, I have an error message in the bach cmd window :
                    TextureConverter.exe: UnableToOpenConfigureFile `magic.xml' @ warning/configure.c/GetConfigureOptions/708.

                    Then, but I have 3 issues :
                    Issue 1 : Created .dae (and then also.fbx if created) files refer to a bad path for textures

                    Issue 2 : the value of the path may vary according the PlayUp preferences defined in Skechup

                    Example1 :
                    PlayUp preferences (for Unity) with "Asset Path" and "Custom Export Path" set to 2 different values :
                    in .dae file,…

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Reimporting a mesh doesn't appear in Unreal

                      When I made some changes in my sketchup model, export to fbx meshes with playup tools. Try to reimport for example a changed window, popup shows up; "succesfully reimported" but the window won't update. Is this a bug or what is the best way to reimport changed fbx meshes?

                      4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Textures need to be Applied Manually in Unity

                        I have tried to import a model with the PlayUp plugin and the textures do not appear when level is imported. I can apply textures manually to the materials. The tutorials show textures already applied.
                        Am I missing something?

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Problem with Playup - Unreal

                          When exporting a grouped objects from sketchup playup, an fbx is generated. if we do not select "Combining Meshes" while importing the fbx into Unreal, the import will result in multiple small objects with different names, like Kitchen_mesh10, Kitchen_mesh11, Kitchen_mesh12.......etc. The xml file will not work because it will show an error saying "You are missing the asset called Kitchen_mesh.fbx. Please ensure that you have imported all of the fbx assets......."
                          However it works fine when "Combining Meshes", because it only generates a single Kitchen_mesh.fbx. But the whole point is we want to split the fbx into multiple pieces for…

                          7 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • PlayUp keeps exporting .dae instead .fbx

                            Sketchup 2016, newest Playup + plugin versions (I installed them just now for first time). UE4 4.12.0, selected ue4 + fbx in sketchup plugin settings, yet it keeps exporting to .dae format instead .fbx. Restarting sketchup doesn't help.

                            6 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • PlayUp doesn't export file cgf with CryEngine

                              made all the settings according to the instructions. file the export is not. export process window is absent.
                              General - Crytek cryengine3- (DAE)
                              Export meshes as: - (DAE)
                              Model Export Path:
                              F:\Steam\steamapps\common\CRYENGINE\gamesdk\model
                              RC Executable (Please include RC.EXE at the end of this field):
                              F:\Steam\steamapps\common\CRYENGINE\Tools\rc\rc.exe

                              Geometry Properties
                              Enabled
                              Static

                              Level of Detail - LoD6

                              Projections - not using

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Admin →
                              • Getting multiple error messages when loading the UE Importer to UE 4.12.3

                                Playup folder is in the plugins folder - when I start UE I am getting multiple error messages even when starting-up in C++ mode.

                                Any suggestions. Can we post screenshots somewhere.

                                thanks,
                                Julian

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • PlayUp 2.1 textures still not exporting

                                  Hotfix 2.1.0 has not solved the texture export problem for me.
                                  The meshes export but the textures folder is empty. If i uncheck the 'clean up source files' box i can actually see a _PlayUp_Temp_Files folder appear in my directory. When manually run the matconvert i get application unable to start correctly (0xc000007b). What do i need to do?

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • PlayUp 2.1 level importer does not correctly rotate some meshes for Unity

                                    Here are before export and after import screenshots which speak for themselves.

                                    Level prior to export: http://i.imgur.com/MBmL8a4.png
                                    Level exported from SketchUp with right click on level file and select Import level via PlayUp showing multiple incorrect mesh rotations: http://i.imgur.com/8XpCqPL.png

                                    a copy of the .skp file is here, minus textures: https://dl.dropboxusercontent.com/u/63477/VanguardExportTrimmed.skp
                                    a copy of the generated level file is here: https://dl.dropboxusercontent.com/u/63477/VanguardExportTrimmed.lvl

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      started  ·  2 comments  ·  Admin →
                                    • Video links on Help page not working

                                      Hi guys, check your video links on page
                                      http://www.playuptools.com/guides/basics-geomprop.html

                                      Its not working in IE or Firefox.

                                      Thhanks

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Sketchup 2016 does not export

                                        I am using Sketchup 2016 - when I export nothing happens. The only file that shows-up in the export specified folder is an xml file.
                                        I want to purchase the plugin - just waiting until everything works.

                                        thanks,
                                        Julian

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Play 2.1: multiple colorized materials with the same base texture image not exported correctly

                                          1. Create TWO new materials. Use color sliders to assign the color red to one, blue to the other. Name each material after the color. Assign the same texture image (I used the SketchUV default texture "texture_grid.png") to each. Tick the "colorize" box.
                                          http://i.imgur.com/XaxDTel.png

                                          2. Apply each material a box using triple click to apply to all surfaces.
                                          http://i.imgur.com/2W0ddEY.png

                                          3. Export model to Unity using PlayUp tools 21.0
                                          http://i.imgur.com/9cY6Bx9.png

                                          4. Unity materials folder contains one material named "texture_grid" colored blue. The red material has not been exported because PlayUp tries to name both of them after the texture file ("texture_grid"),…

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          Bug Reports

                                          Feedback and Knowledge Base